Returns & Refunds
Returning Your Orders to Simple Hygiene Solutions
Whilst we try to ensure that all our products are of good quality and arrive with you safely, you may need to speak to us about a return or a replacement. Please see the guide below and contact us on 01452 412 531 or sales@simplehygienesolutions.co.uk for assistance.
Unexpected, Damaged or Missing Items
Any goods received in error, damaged upon receipt or missing from your order, please contact us for assistance. Any shortages or damages must be reported within 48 hours of receipt, after this time it will be at the company’s discretion. If you are missing an item, please check your delivery note in case it is still to follow as we may have been out of stock at point of placing your order.
Special Order Items
Special Order Items/Non-stock Lines – Regretfully any items that are order specifically for you or have been customised in anyway, we are not able to accept back for return.
Faulty Goods
If you product is found to be faulty, please contact us for further instruction. We may need to arrange collection of the item and return it to the manufacturer for further investigation.
Warranty & Repairs
If you have purchased equipment from us this may come with a manufacturer’s warranty, see product instructions regarding period of cover, some large items include an on-site warranty, other smaller items may be subject to return to base warranty.
Warranty will usually cover any mechanical or electrical faults but please note that it will not cover any fittings or items that can be subjected to wear and tear or misuse.
Please call us if you would like us to place a warranty call with the manufacturer on your behalf. Please ensure you have the make, model and serial number to hand as manufacturers will not process the request without this information.
Return of Physical Goods
Simple Hygiene Solutions will only able to accept returns that fall within 30 days of delivery, so please check your documentation carefully.
Step 1: Phone or Email Us for a Unique Returns Number
All returns must be booked in with our Customer Service team and a unique returns number generated. Simple Hygiene Solutions reserve the right to refuse or dispose of any returned items which come back to any of our depots without prior notification or a relevant returns number.
Step 2: Goods & Packaging
We are only able to accept goods back that are sealed, unused and in the original packaging. Please ensure these are wrapped up and boxed carefully to ensure we received them in a resaleable condition.
Step 3: Collection
Collection requests that are within our SHS van coverage will be collected by our own transport, free of charge. Collection requests that fall outside this zone, where goods were ordered incorrectly, you will need to arrange returns through your own means, however we can however arrange collection through a third party courier but this would incur a standard collection fee of £18.00 (ex vat)
The address to send Returned Items to:
Returns Dept.
Simple Hygiene Solutions
1G Longhope Business Park
Monmouth Road
Longhope
Gloucestershire
GL17 0QG
Alternatively goods can be brought back to our Gloucester Depot. Goods returned this way will not be subject to a collection fee.
Step 4: Refund
Upon safe receipt and inspection of the goods returned to us, the returns documentation will be signed and approved by our Returns Team and then passed to the Account Department to authorise a credit/refund. Any deductions for the courier collection services will be taken into account at this point. Your refund will be made to you within 14 working days of us receiving the goods, in line with consumer contract regulations.
