Terms and Conditions

These terms and conditions apply to registering and using our website at www.simplehygienesolutions.co.uk.

By accessing this website and/or placing an order, you agree to be bound by these terms and conditions. By using this website, you agree to all terms and conditions. Do not use this website if you do not accept terms.

1. INTRODUCTION

1a. You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.
1b. Terms and conditions can be updated at any time. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

2. PLACING AN ORDER

2a. You are responsible for ensuring the accuracy of the terms of any order
2b. You are deemed to place an order with us by ordering via our online checkout process. You will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
2c. We will send you a despatch confirmation via email when your email has been despatched and this will then be our acceptance of an order. A purchase contract will be made when goods are despatched even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
2d. Your order may be refused in the following circumstances:
i. If payment has not been received in full.
ii. If goods are out of stock.
iii. If there has been a pricing or product description error.
iv. If you do not meet any eligibility criteria set out in our terms and conditions.
v. If there is an outstanding debt on your credit account.

3. PRICING

3a. All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.
3b. Shipping rates are set out in our specified pricing structure shown elsewhere on this Website.
3c. Simple Hygiene Solutions reserves the right to alter prices without notification.

4. CANCELLATION AND RETURNS POLICY

4a. In the event you wish to cancel your order, you may do one of the following:
i. Notify us by email to sales@simplehygienesolutions.co.uk before we have dispatched the goods to you.
ii. If the goods have already been shipped, by returning goods to us in accordance with clause 4b below.
4b. Goods can be returned for any reason at any time within 14 days of receipt for a full refund or exchange. Shipping costs for all returned goods will be your responsibility.
4c. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.
4d. Any rights to return the goods to us as referred to in clause 4c will not apply in the following circumstances:
i. The product has been used or not in a resalable condition.
ii. The provisions of this clause 4d do not affect your statutory rights.
4e. Faulty goods or shortages must be notified in writing within three days of invoice otherwise orders are considered complete and accepted by the customer.

5. WEBSITE ACCESS

5a. While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
5b. Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

6. CREDIT ACCOUNT & REGISTRATION

6a Each registration is for a single user (over 18 yrs old) only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
6b. Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
6c. We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
6d. Settlement terms are net monthly unless otherwise stated on invoice.

7. DISCLAIMER

7a. While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
7b. The material on this Website is provided without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

8. GOVERNING LAW AND JURISDICTION

These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

9. FORCE MAJEURE

We shall not be liable to you nor be deemed to be in breach of these conditions by reason of any delay or any failure to perform any of Our obligations in relation to the Goods if the delay or failure is due to any cause beyond Our reasonable control which includes (without limitation) strikes, lockouts or other industrial action, trade disputes or difficulties in obtaining raw materials, labour, fuel, parts or machinery.
These conditions shall be governed by the Laws of England and you agree to submit to the jurisdiction of the English Courts